Creating Tickets
Last updated
Last updated
In the left navigation menu, select Tickets Management and then select Tickets.
In the middle of the window, select +Create New.
Enter a Title for the ticket.
Select a Priority for the ticket.
Select the Ticket type.
Select the Platform Area.
For Ticket status, select OPEN.
The Reporter defaults to you, but you can click on the Reporter circle and select a different person.
Click on the circle next to Assignee to select the person to assign the ticket to.
If you like, you can CC: someone on the ticket (meaning they'll get a notification. Click on the circle next to CC and select a person to receive a notification.
Select a Start Date and then a Due Date.
In Ticket Information, enter any information necessary to help the Assignee complete the task.
The Request Reveald Support setting is turned on by default . This notifies Reveald that you require support from Reveald for this ticket. If you don't want support from Reveald for this ticket, turn this setting off.
Click on Submit to save the ticket. If the Submit button is dimmed and unselectable, it means you haven't filled out all the required fields for the form. Once you complete the required fields you'll be able to submit the ticket.
You can use markdown formatting in the Ticket Information box to decorate the text - for example to make some text bold, **surround it with two stars**.
