Tickets
Last updated
Last updated
Epiphany includes a ticketing system for managing and tracking tasks. You can create tickets from scratch, or certain areas in Epiphany includes the ability to directly create a ticket based on a known issue, as shown in the image below from the Path Finder.
To access tickets:
In the left navigation menu, select Tickets Management and then select Tickets.
The Tickets page includes a wealth of information about all your tickets:
New Tickets Today
Total Open Tickets by Type
Total Open Tickets by Priority
Total Tickets by Status
Total Per Day Open Tickets by Type
Total Active and Inactive Tickets
Velocity (tickets opened vs closed)
Total Per Day Opened VS Closed Tickets
Spreadsheet view of all tickets
In tiles with colored circles, you can roll your mouse over each color to get a count of tickets in various categories. For example, in the Total Open Tickets By Type tile, if you roll over the blue area in the circle, you get a pop-up showing there are two Investigation tickets. Then if you click on that color, the bottom half of the page (the ticket list) updates to show only those tickets.
You can sort the ticket list by any of the headings. For example:
Click on Priority to see tickets grouped by priority.
Click on Title to see tickets sorted alphabetically by title.
Click on Assignee to see tickets grouped by who is responsible for each ticket.
A useful way to stay on top of tickets and ensure that none of them become too aged is to sort on Ticket Age and look at the oldest tickets to identify any that need to be taken care of soon.
You can click on a ticket to see more details about the ticket. These are the same fields you see when you create a ticket.
In the image above, some tickets include a blue chevron on the left. It indicates that the ticket is synchronized to Reveald's Fusion Center, which is a feature available to subscribers to Reveald's services.
In the list of tickets in the bottom half of the page, The Platform Area column uses icons to identify the chosen area:
