Adding comments to a ticket

Comments within tickets are how an issue, change request, or other ticket is progressed - successive people add comments until the ticket is resolved and closed.

To add or view ticket comments, select the Comments tab from the top of the ticket window:

Comments contributed by yourself appear right-aligned in Blue, and comments by others appear left-aligned with their user avatar identifier and their user name.

You may also see comments added by connected systems and bots - for example, comments added by JIRA users which will be left-aligned, and will include the JIRA user detail within the comment body.

To add a comment, enter it in the bottom text box and hit Send.

You can use markdown formatting in the ticket comment box to decorate the text - for example to make some text bold, **surround it with two stars**.